Resources

Customer Satisfaction

Fontanini takes great pride in the products and services we provide through our online shopping cart. If for any reason you are not satisfied with the purchase you have made, simply call us within 48 hours and we will be happy to address your concerns. Please make sure you are able to provide as much order information as possible. EXACT OR GUARANTEED TIME OF DELIVERY VARIES DEPENDING ON SHIP TO ZIPCODE. SOME REMOTE AND RURAL AREAS MAY TAKE LONGER. Sorry we cannot deliver to PO Boxes, A.P.O and F.P.O addresses Fontanini tries to reduce shipping costs to all customers. Most orders will be shipped 2-day air, unless you request otherwise. Shipping costs are based on the product total weight and required shipping service. A quote will be given before final check out. Frozen Meat and Sausage products are perishable. Therefore, we do not accept returns
Please contact us at

1-800-331-MEAT (6328)

Or email us at websales@Fontanini.com

  • All shipments are packed with plenty of refrigerant and a reusable insulated cooler, in order to maintain the products in average weather conditions for the desired shipping period. Products may not arrive frozen solid but as long as they are cold to touch they are safe to eat.

Shipment Policies

Please note the following shipment policies:

  • We take pride in our customer service at Fontanini and this includes not only the quality of our products, but also the speed of our service and shipping.
  • We cannot deliver to P.O. boxes or APO/ FPO addresses at this time.
  • You are responsible for entering correct and complete recipient address information. We will ship, and Fed Ex will attempt to deliver to the address exactly as you have provided it. Entry of incorrect, incomplete, or otherwise invalid addresses may result in delivery delay or failure, for which we cannot be responsible.
  • To maintain the integrity of our products, we do not require signature proof for orders shipped however we recommend that you ship your order to a location and for a delivery date when someone will be able to receive the order and refrigerate or freeze upon delivery.
  • We cannot guarantee a delivery time for any order shipped via Fed Ex service. Any request for a specific delivery time cannot be honored.
  • For Residential deliveries, please be aware that in the event that someone is not available to receive a shipment sent via Fed Ex, your package will be left in a location deemed by the Fed Ex driver to be secure, at their discretion. Fed Ex may also choose to leave your package with a neighbor.
  • For Non-Residential (Business-Hospital-School, etc.) deliveries, packages typically arrive no later than the end of the business day. During busy holiday delivery times, packages to a non-residential address may be delivered as late as 5:00 PM. Please be aware that your package will likely be delivered in accordance with standard delivery policies of the business, hospital, school, etc., and may not be delivered directly to your recipient in such cases. UPS deliveries to a non-residential address may be left in a receiving area of the business such as the front desk, security, reception or mail room etc.
  • Ground service deliveries are available Tuesday through Saturday, excluding certain holidays. Saturday delivery may not be available in all areas.
  • We cannot be responsible for any delivery problems or delays resulting from an of the shipping policies outlined above.
  • Delivery Dates may be impacted by volume or severe weather conditions. In an effort to ensure your order arrives on time we reserve the right to ship standard packages early.

Please refer to the zone map for FED Ex Ground Home Delivery.

2 Day Air Schedule      
Orders Place Before 6:00 A.M CST on: Will Arrive on Orders Place After 6:00 A.M CST on: Will Arrive on:
Monday Wednesday Monday Thursday
Tuesday Thursday Tuesday Friday
Wednesday Friday Wednesday Saturday
Thursday Saturday Thursday Wednesday -following week
Friday Wednesday – following week Friday Wednesday-following week
Saturday Wednesday –following week Saturday Wednesday-following week
Sunday Wednesday Sunday Wednesday
       
3 Day Ground      
Orders Place Before 6:00 A.M CST on: Will Arrive on Orders Place After 6:00 A.M CST on: Will Arrive on:
Monday Thursday Monday Friday
Tuesday Friday Tuesday Saturday
Wednesday Saturday Wednesday Thursday- following week
Thursday Thursday –following week Thursday Thursday- following week
Friday Thursday –following week Friday Thursday- following week
Saturday Thursday –following week Saturday Thursday- following week
Sunday Thursday Sunday Thursday
       
4 Day Ground      
Orders Place Before 6:00 A.M CST on: Will Arrive on: Orders Place After 6:00 A.M CST on: Will Arrive on:
Monday Friday Monday Saturday
Tuesday Saturday Tuesday Friday- following week(tue-sun)
Wednesday Friday –following week Wednesday Friday- following week(tue-sun)
Thursday Friday –following week Thursday Friday- following week(tue-sun)
Friday Friday –following week Friday Friday- following week(tue-sun)
Saturday Friday –following week Saturday Friday- following week(tue-sun)
Sunday Friday Sunday Thursday